Privacy Policy

Any references in this privacy policy to Trader Coaching Academy Ltd, Traders Support Club, A", (or "we", "us" or "our") refer to the company/ies owning, operating and branding this Site. References to the “Site” Trader Coaching Academy, and Traders Support Club websites.

References to "you", "your", "subscriber", "user", "the user" or "member" refer to the people who register, sign up, and either pay for, any of the products and services, as well as any live training events and on-line published event, via this site.

Trader Coaching Academy Ltd is fully committed to respecting your privacy and protecting any information you provide to us. Traders Support Club, Trader Coaching Academy Ltd treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us..

This policy respects and protects the privacy of all visitors to this website. This policy explains how we collect information from you and how this information is then used. Traders Support Club and Trader Coaching Academy Ltd hope this will remove any concerns you may have about supplying information to us.

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Changes to this Privacy Policy

We reserve the right to change our security and privacy policies at any time. Accordingly, we recommend that you check this page periodically to review our current policies. All members will be informed about any change that will be made.

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What information is collected

When you join Traders Support Club and Trader Coaching Academy Ltd at any of the membership levels, or purchase any of our products or services through the Site , you will need to provide your name, and email address as a minimum. For purchases, we may require more information including your address. We use Stripe and Go Cardless to collect any payments made and this is done through the fully encrypted payment system.  For that reason, we do not access or store your credit card or other financial information.

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How your information is used

Your information will be used to process your subscription. We may email you details of our products, services, membership-specific events, live events, trade updates and video links. We may email you selected partners' products and services information on occasion.

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Sharing your information

This is the official membership website of Traders Support Club and Trader and is owned and run by Trader Coaching Academy Ltd We will not rent, sell or pass your information to any other party.

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Data Protection

Trader Coaching Academy is a registered company in England & Wales and is registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation. Our registration number is Z1661696.

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How do the Traders Support Club and Trader Coaching Academy Ltd protect visitor information?

Trader Coaching Academy Ltd has a committed Security Policy. Traders Support Club and Trader Coaching Ltd will retain copies of the information provided when you subscribe on the website. We implement a number of sophisticated security measures to ensure the safety of any personal information provided. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information. All sensitive and credit card information supplied by any visitor is transmitted via Secure Socket Layer (SSL) technology. SSL is commonly used for managing the security of message transmission on the Internet through public and private key encryption and a digital certificate that establishes your credentials when doing Internet business or other online transactions. When you are asked to enter credit card information the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock. SSL ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number. Traders Support Club and Trader Coaching Academy Ltd uses online bank secure servers provided by Stripe GoCardless and Barclays Merchant Services, Authorize.net and Pay Pal and do not hold any customer card details on any Traders Support Club and AJC Group Ltd server at any time.

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Consent

By disclosing any personal information to Traders Support Club and Trader Coaching Academy Ltd through this website or via the telephone, visitors consent to the collection and storage of all personal information provided to us as set out in this Privacy Policy. If we make any changes to this Privacy Policy these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances it will be disclosed.

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Unsubscribing from communications with us

You can adjust your communication preferences through your account settings on the our Membership Site via your profile. Please note unsubscribing from emails does not remove you from our database. Please note you have an unsubscribe link on every email and you can notify us of your desire to be removed by email or from our database by messing us via the Contact Us tab either here on our main website or via the membership portal.

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Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies to collect and store your information.

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How long do we keep your personal data?

We will retain your personal information only for as long as is necessary for the purposes for which the information was collected, or as long as is required pursuant to law.

If you do not use your account for more than 72  months, we will mark it in our database as "inactive" and will archive your account.   We will then no longer actively use your account information, e.g. to inform you on our products and services, but will archive the account to be able to easily re‐activate it should you wish to use our services again in the future.

In case you wish to close your account, please contact our Customer Support team. Upon closure, we will remove your personal information without undue delay except for information that we are obliged to keep pursuant to law. For instance in order to meet statutory administrative retention obligations, we need to keep some of your account related information (e.g. copies of invoices/receipts), for six years.

Data may be retained longer in cases where it is used in relation to a legal claim or is used in relation to a valid legal process.

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Accessing and managing your personal data

You can directly view and edit your personal details by logging into your Membership Profile at the top right of the member home page. There you can also make choices about our use of your data and how we communicate with you.

If you cannot access, rectify, or erase certain personal data yourselves, if you want a copy of the personal data that we process of you, if you wish to request a restriction of processing of your personal data or to object to processing, please contact support@traderssupportclub.com or go to our Contact Us page. We will respond to such requests within 7 working days.

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How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us.